Effective Date: July 15, 2025
Website: www.copperwale.com
Contact: +91 7668400595 | support@copperwale.com
Store Location: Moradabad, Uttar Pradesh, India

1. Acceptance of Terms

By accessing or using our website and purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Products and Orders

  • All our copperware is handcrafted; minor variations in size, shape, or finish are natural and reflect our artisanal heritage.
  • Prices are listed in INR and include applicable GST unless stated otherwise.
  • We reserve the right to modify prices, discontinue products, or cancel orders at our discretion.
  • Orders are confirmed via email or SMS once successfully placed.

3. Shipping and Delivery

  • We deliver across India. Shipping timelines typically range between 5–10 business days.
  • Delays may occur due to unforeseen circumstances or high-demand periods.
  • Delivery charges (if any) are mentioned at checkout before payment.

4. Returns and Exchanges

  • Returns are accepted only for damaged or defective items within 7 days of delivery.
  • The product must be unused, with original packaging.
  • To initiate a return, contact us at: support@copperwale.com or call +91 7668400595.
  • Custom or personalized items are non-returnable.

5. Payment

We accept the following payment methods:

  • Credit/Debit Cards
  • UPI
  • Net Banking
  • Cash on Delivery (where applicable)

Transactions are processed securely via trusted third-party gateways. We do not store payment data.

6. Intellectual Property

All content on our website—including images, text, logos, and product designs—is the property of Copperwale and protected under Indian copyright laws. Unauthorized use is strictly prohibited.

7. Privacy Policy

Please refer to our Privacy Policy to understand how we collect, use, and protect your data.

8. Limitation of Liability

Copperwale shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

9. Governing Law

These Terms and Conditions are governed by the laws of India, and any disputes shall be settled under the jurisdiction of Moradabad, Uttar Pradesh.

10. Contact Us

If you have any questions about these Terms, please contact:

📧 support@copperwale.com
📞 +91 7668400595